Refund policy

Last updated: September 2026

We want you to be happy with your BB Swing Club purchase.

If you are not satisfied with your purchase, please contact us at team@bbswingclub.com with your order number and a brief description of the issue.

 

RETURNS

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the product should:

• Be unused or in its original condition
• Be returned with its original packaging where reasonably possible
• Include all applicable accessories and components
• Be accompanied by the original order information

Certain products or promotional items may not be eligible for return. We will let you know if an item is excluded.

 

HOW TO REQUEST A RETURN

Please contact team@bbswingclub.com before sending anything back.

Include:

• Your order number
• Your name
• The product you wish to return
• The reason for the return
• Photos, if the product is damaged or defective

We will provide return instructions if your request is approved.

Please do not send a product back without first contacting us.

 

RETURN SHIPPING

Unless the product is defective, damaged, or we made an error with your order, return shipping costs may be the responsibility of the customer.

If the return is the result of an error on our part or a confirmed product defect, we will work with you regarding the appropriate return or replacement arrangements.

 

REFUNDS

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges may not be refundable unless the return is the result of an error on our part or otherwise required by applicable law.